JTAN Product and Service
Terms and Conditions
including
Acceptable Use Policy

Charges and Pricing

For internet service accounts, JTAN may charge other fees beyond the basic account fee that include but are not limited to data transfer fees, storage fees, password reissue fees, administrative service fees, and fees for damage incurred by network attack. These fees are described in the JTAN price list.

Payments and Billing

Established JTAN customers can have net 15 terms. Periodic and one time payments from established JTAN internet service customer accounts are due 15 days after the invoice date specified on the JTAN Customer's Members web page. Invoicing for these payments may be by email or post, but payment is still due 15 days after the invoice date even if the customer has not received the email or postal invoice.

Late amounts owed may be subject to late fees as given in the price list, plus interest accrued at 1.5% per month, or the highest allowed by law, whichever is less. Current pricing for late fees and other penalties can be reviewed on the JTAN price list. Accounts unpaid 15 days after payment due date may have their service interrupted. Such interruption does not relieve the Client from the obligation to pay the charges due nor is it considered an outage. There is a fee for re-establishing service after an interruption. See the price list for details. Setup fees or security deposits may not be offered by Client for use in lieu of any other payments due.

If a Client's check or charge is returned by the bank as not redeemable, the Client will be deemed to be in default, and will be liable for a "returned check", "declined charge", or "chargeback" fee. Pricing for these events is subject to change. Current pricing can be reviewed on the JTAN price list.

Payments can be paid with cash, bitcoin, check, or Money order, or bank wire. We accept credit cards and other online credit card equivalents (PayPal) cautiously. Customers in the USA may pay with a credit card owned by Customer that can be billed with normal and usual fees with a billing address that matches exactly with the customer's mailing address. PayPal payments must be verified and confirmed. Always provide a shipping address with PayPal payments. Customers outside the USA may not use a credit card until after they are specifically approved for credit card payment at the discretion of JTAN. International PayPal payments must be verified. All payments must be in US funds. Bank wire fees at both ends are paid by the customer. Bad check payments and declined credit cards incur a "declined payment fee" as described on the JTAN price list.

Refunds

In cases where JTAN grants a user a refund upon terminating a service contract, JTAN will deduct any setup fees and pro-rate the refund based on the charges associated with the service pricing for the user's type of service that has the longest term still less than the user's actual duration of service. If all offered pricing terms are longer than the actual duration of service, then the shortest term contract for that type of service will be used for calculating the refund.

Refundable Setup Fee: In the case of dedicated server rented with "refundable setup fee", the setup fee is refundable under certain conditions. Setup fees may not be refunded at any time if Client has violated any of the terms of this agreement. Setup fees may not be refunded at any time if any Client payments have been overdue. Setup fees may not be refunded if the software or OS on host are damaged or otherwise altered to prevent fully normal operation of Host. Any setup fees provided by the client are not refundable under any circumstances except under one of the following conditions stated in the remainder of this paragraph. Setup fees may be refundable only when Client gives proper written notice to JTAN of termination after the initial term of their written service agreement, or 1 year, whichever is longer.

Disputes

HOST will have access to a network with a peak data rate of 100Megabits a second. Average data throughput will be lower. Througput depends on network routing and traffic conditions that are beyond our control. We do not guarantee any minimum data rate. In addition to the basic fee described for the operation of HOST at the JTAN facility connected to this network, JTAN may charge a fee for total data transfer between HOST and any other host inside or outside the JTAN network. Refer to our pricelist for details on pricing.

Password: Client may set the initial password of Host through the JTAN members page. Client agrees to reveal to JTAN the root or admin password of HOST should Client change it directly. Client also agrees to grant to JTAN access to HOST under emergency circumstances. Example of such emergency circumstances would include, but would not be limited to, compromise of HOST by "crackers" or malfunction of HOST.

Backup: Unless otherwise arranged, no backup service is provided. Client assumes full responsibility for preserving and protecting data on HOST.

Damage: JTAN does not monitor and will not guarantee the uptime of any specific software, data load, performance or safety and security on HOST. JTAN is not responsible to Customer in any way for damage to software or data on HOST for any reasons, including, but not limited to, attacks by "hackers", hardware failure, or by accidental deletion by Client. JTAN disclaims warranties and limits liability as described herein. Under any circumstance, JTAN is only responsible for damages to the HOST hardware. If one of the components in HOST should become inoperative, JTAN will replace it with an equivalent component, or replace the entire machine free of charge, and within a reasonable time. Client must keep HOST up to date with all relevant security patches distributed by the operating system vendor. Should the lack of a security patch on host allow it to be attacked by network "hackers," and if as a direct result of this attack systems or networks owned by JTAN are disrupted, then client may be liable for damages as described herein.

Administrative Support can be provided for HOST by JTAN. Administrative support includes but is not limited to: installing or upgrading third party applications or operating system or software; installing security patches, restoring damaged areas; recovering from DOS attacks or intrusions, general programming of applications, or writing shell or perl scripts to execute various tasks on HOST. Reboots are free. No other administrative support is free. Support hours are billed at the current administrative support rate. Pricing for administrative support.is subject to change. Current pricing can be reviewed on the JTAN pricelist. Administrative support is scheduled during normal US business hours by JTAN on a first come, first served basis. Client will pay a premium fee for emergency administrative support, which was done immediately, or outside of normal JTAN business hours, at request of Client, however JTAN does not guarantee the availability of emergency administrative support at any time.

• COM/NET/ORG Registration Agreement
• INFO Registration Agreement.
• US Registration Agreement.
• CA Registration Agreement.
• UK Registration Agreement.
• BIZ Registration Agreement.

In addition, you are also bound by the latest Uniform Dispute Resolution Policy (UDRP) established by ICANN. The latest UDRP is available at ICANN. A recent copy of it is posted here at JTAN.

When domains are transferred to JTAN, we will add one year to your expiration date, whatever it is. Depending on your billing preferences, we will charge you a fee every month or every year on the anniversary of the transfer and automatically renew your domain in future years as required. No cash credit is ever given nor are fees prorated for the prior value of a domain renewal date.

When transferring a domain to the JTAN registrar, our initial fee for the transfer is non-refundable, even if the transfer fails and the domain is found to be non-transferrable. There are many reasons a transfer might fail. We will work with you and the releasing registrar to a reasonable extent facilitating the transfer, and we will resubmit the transfer request to the releasing registrar at least 3 times. If after 30 days, or three attempts, the transfer cannot be made, we will abandon the domain as non-transferrable. An additional fee will be required if you want us to try again.

JTAN has set fees for domain registration. In the case that you register or transfer a domain whose registry charges more than the JTAN fee, your account will be adjusted to a higher fee level. Although that adjustment may not happen immediately, you will be notified when you first register the domain that the adjustment is forthcoming. If you pay monthly for your domain and decide to cancel or transfer it away from JTAN at any time before JTAN has recuperated its registry costs, you will be liable for the difference before the domain can be transfered.

We will answer specific JTAN related questions by email for free, but we only do hands-on work if we are paid to do it. If a significant change is made to the registration of an account (e.g. main username, main domain, owner, etc..) we also charge an administrative support fee for the change. Refer to our price list for support pricing, or contact us for a quote

That said, you can rest assured that major policy shifts will be announced on our news page.

All personal and network information we do acquire is kept strictly confidential. We do not and will not sell your information to marketers or any other third party. Then again, although we make reasonable efforts to keep your information secret, we cannot provide an absolute guarantee. We cooperate with law enforcement; we comply with the laws of the United States and of the state of Wyoming, as well as the laws of other countries to the extent that they do not conflict with our primary obligations to the USA and our own ethical standards. Although JTAN adminstrators respect your privacy, your email, files, and browsing habits may be seen by them. Your use of our systems and network implies consent to be monitored by JTAN administrators. We encourage and facilitate the use of anonymity and strong cryptography by users that desire privacy.

See our privacy policy for details.

Anonymous Accounts

In addition, Payment for anonymous accounts must be cash, or cash equivalent. Money Order, US Currency, Bitcoin, and Bank Wire are acceptable. The payment methods we accept are described here. Credit Cards or PayPal may NOT be used as payment for anonymous accounts. This is because both Credit Cards and PayPal require address verification.

Cash refunds are never issued to anonymous users for any reason whatsoever.

Unless the anonymous user has a PGP key or cert signed by us, there is no way to re-issue a lost jtan-members-password to an anonymous user. For this reason, we recommend that anonymous users download a JTAN cert, or get their PGP key signed immediately. If you lose your password, you lose your account. No refunds are issued for lost passwords. No exceptions. None. Never.

JTAN provides anonymous accounts for good people to go about their lives without being logged and tagged. We let you reach the parts of the net that you want to legitimately reach without fear of abuse. Although we cannot guarantee your privacy, we certainly can lend reasonable assistance to your attempts to shield yourself from scrutiny and logging to the extent permitted by law.

With freedom comes responsibility. Understand that JTAN is providing privacy services to allow good people the freedom to protect their privacy, not to allow bad people escape responsibility for their actions. JTAN has never, nor will JTAN ever sell our customer's private information to marketers or other companies. However, in the case of crime and network abuse, we enthusiastically cooperate with law enforcement and other ISP's in efforts to track down and punish evil doers. Your anonymous account at JTAN will not shield you if you break the law or conduct abusive activities in violation of JTAN AUP or network etiquitte.

Users that elect to remain anonymous for the purpose of doing evil may have been misled by Plato. Specifically The story of the Ring of Gyges in the Republic.

"That those who practice it [justice], practice it constrained by want of power to act unjustly, we might better perceive if we do the following in thought : granting each one of them both, the just and the unjust, license to do as he wishes, let us then follow them closely to observe whither his desire will lead each. We should then catch the just man in the act of following the same path as the unjust man on account of the advantage that every nature is led by its very nature to pursue as good, being diverted only by force of law toward the esteem of the equal. The license I am talking about would be supremely such if they were given the very same power as is said to have been given in the past to the ancestor of Gyges the Lydian.

For he was a shepherd laboring for the then ruler of Lydia and some part of the earth was shattered by a violent thunderstorm developing along with an earthquake and a chasm appeared at the place where he was pasturing. Seeing this and wondering, he went down and the fable says that he saw, among other wonders, a hollow bronze horse having openings, through which, peeping in, he saw that there was a corpse inside, as it seemed, greater than is usual for men, and wearing nothing else but a golden ring at his hand, that he took off before leaving. When time came for the shepherds to hold their customary assembly in order to prepare their monthly report to the king about the state of the flocks, he came too, wearing this ring. While he was sitting with the others, it chanced that he moved the collet of the ring around toward himself into the inside of his hand ; having done this, he disappeared from the sight of those who were sitting beside him, and they discussed of him as of someone who had left. And he wondered and once again feeling for the ring, he turned the collet outwards and, by turning it, reappeared. Reflecting upon this, he put the ring to the test to see if it indeed had such power, and he came to this conclusion that, by turning the collet inwards, he became invisible, outwards, visible. Having perceived this, he at once managed for himself to become one of the envoys to the king ; upon arrival, having seduced his wife, with her help, he laid a hand on the king, murdered him and took hold of the leadership." (Republic, II, 359b-360b)

A better choice of reading material would be a text on game theory. When we all agree not to be evil, and we act that way, even when nobody is looking, we all end up better off.

That said, it is also true that a desire for privacy in someone is not sufficient reason to conclude that person desires to do evil. Many good people appreciate an environment where they aren't constantly logged and tagged and target marketed. JTAN provides such an environment.

"Outage" means the inability of the JTAN to communicate or access ANY other Internet host outside of JTAN via IP protocol. The inability of JTAN to communicate with one specific host outside of JTAN is not considered an outage. Service disruptions during scheduled JTAN maintenance periods or caused by equipment or facilities not controlled by JTAN are excluded. Denial of Service Attacks and other attacks by "hackers" are not considered outages. Customers will receive 24 hour notice of scheduled maintenance on the JTAN news page.

Restores from backup are free if the cause of the deleted or lost files was a result of JTAN administrative activity or JTAN hardware failure. If a customer accidentally deletes a file or otherwise wants a file restored, there is a fee for each restore attempt. Attempt is the key word. There is no refund of this fee, even if we fail in our attempt to restore the file -- even if it was our fault that we failed. Each restore attempt incurs another fee. We will try as many times as you want. The fee is given in the JTAN pricelist .

Although we do daily backup with offsite storage, and we reasonably attempt to make sure our backup system works properly, we do NOT guarantee this in any way. We have never lost one byte of customer data, but should this happen someday, we disclaim all liability for incidental and consequential damages, and for the value of the data lost, as is stated elsewhere herein. If a customer wants a guarantee on backup, then they need to talk to us about what that means. Typically, they need to declare the value of their data and based on that we can quote them a price for insurance.

We may drop some files from some users with high disk usage from our backup if we need space on the tape. We may not notify you that you are dropped. We encourage you to keep backups of your directories at some other site. We offer a CD-ROM recorder service that can be useful for this purpose. We can sometimes restore user files from our regular backups. There is a service charge to restore a file that the user deleted himself. Turnaround time on restores is typically 48 hours. Refer to our price list for service pricing.

The Designated Agent to receive notification of alleged infringement under the DMCA is:

JTAN Corporate Offices, Inq

The following elements must be included in your copyright infringement notice:

• An electronic or physical signature of the copyright owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notice, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit riseup.net to locate the material.
• Information reasonably sufficient to permit riseup.net to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

It is expected that all users of any part of JTAN's systems will comply with applicable copyright laws. However, if JTAN receives proper notification of claimed copyright infringement it will respond expeditiously by removing, or disabling access to, any material that is identified as infringing or to be the subject of infringing activity. JTAN will comply with the appropriate provisions of the DMCA in the event a counter notification is received.

Under appropriate circumstances, JTAN may, at its discretion, terminate authorization of users of its system or network who are repeat infringers.

It is JTAN's policy to accommodate and not interfere with standard technical measures it determines are reasonable under the circumstances, i.e., technical measures that are used by copyright owners to identify or protect copyrighted works.

On shared JTAN machines, we don't like to impose limits on our ProShell or ProWeb users, but in the case of dedicated background processes, including, but not limited to Chat Servers, MUD's, or IRC "bots", we make an exception. We ask that permanent background processes be limited to occupying no more than 5 Megs of RAM (10 Megs for ProWeb) and 5% of the CPU time. Two typical eggdrop bots easily fit in this amount of RAM (RealChat uses around 4-7 Megs), and if properly configured will occupy much less than 1% of the CPU. If you need to run more, you need to buy more accounts or run smaller bots. No, we don't have a suggestion for a smaller bot, but if someone writes one, we will post that information here. There is no volume discount on bots.

Users are responsible for everything they run at all times. If something goes nuts and uses up all available RAM or Disk, we will kill it mercilessly. Please monitor your stuff.

We can provide pointers to eggdrop or chat software, but a user must set up and administer his own account. If you need help, please turn to many of the resources available on the net, but we recommend against trusting strangers with your password to "help" you set up things on your account. JTAN does not tolerate abuse of any kind from our domain. We take our reputation very seriously, and complaints from IRC networks or chat participants will be investigated, and if the conclusion is that abuse has taken place, appropriate action will be taken.

On the flip side of that, if you run a Bot or chat system and your system is attacked, you will be liable to us and to our other customers for any disruption this causes. In some cases, this may result in you being assessed cash damages.

IRC networks are independent organizations, and as such have their own rules regarding behavior. These can usually be found on said network's Charter, AUP, or the MOTD when you connect. It is your responsibility to read, understand and follow those rules. If you find yourself unable to follow those rules, simply find another network more to your liking. The policies regarding bots differ not only from network to network, but from server to server on the individual networks. It is your responsibility to make sure that bots are welcome on the server you wish to run it on, and follow any registration procedure in place. Well behaved bots from JTAN are always welcome on cookie.sorcery.net:9000, and may hang in #eggdrop if they wish.

Blacklists on chat servers, K:lines, Akills and G:lines (network bans) are set by the individual networks for many different reasons and possibly for no reason at all. Please do not ask us if a certain network has set a network ban on us, rather, you should ask an administrator at that network. JTAN makes no guarantees as to your ability to connect to the IRC network of your choice, however we will always endeavor to work with said network should a ban be placed.

Other than as stated herein under the section titled Acceptable Use and with regard to technical limits on CPU time, RAM usage, data transfer, disk space, and other account provisions, JTAN does not restrict the kind of software or applications run on JTAN accounts; however; certain IRC related applications are known to be conducive to network attacks. This software includes, but is not limited to IRC servers (ircd), IRC "bots", IRC "bouncers" or other network servers and applications that are IRC and network "chat" related. If Customer running such software is attacked by network "hackers," and if as a direct result of this attack systems or networks owned by JTAN are disrupted or damaged, then client may be liable for damages as described in the last paragraph of this section.

Customer will compensate JTAN for the disruption of services that may occur as a result of network attack or other disruption as described above. At a minimum, compensation will be the greater of twice the actual cash damages incurred by JTAN, or the current "service disruption fee" for each system, leased line, or network, operated by JTAN, whether for JTAN's exclusive use or for any JTAN Customer. In addition, if as a result of this disruption other JTAN customers demand direct compensation for damages incurred, Customer will compensate each of those other customers. The compensation to those customers shall be the greater of twice the actual cash damages incurred by each particular customer, the current "service disruption fee" for each system, leased line, or network, that affects each particular customer. Compensation for damages are due under terms described under the section titled Billing. Pricing for service disruption.is subject to change. Current pricing can be reviewed on the JTAN price list or by writing to JTAN and requesting the current JTAN pricing sheet. Payment for service disruption is due under terms described in Billing.

Small numbers of IP addresses (1 to 16 host subnets) in reasonable quantities for justifiable purposes as judged by JTAN are available from the pool controlled by JTAN. Pricing for IP addresses is subject to change. Current pricing can be reviewed on the JTAN price list.

Termination of service will result in JTAN pool IP addresses assigned to Client to revert back to JTAN. Non-use of JTAN IP addresses by Client will result in those IP addresses reverting to JTAN.

Unlimited means "no limits imposed by JTAN". It does NOT mean there are no limits. Similarly, just because a limit is set does not mean that any use within that limit is OK.

Normal reasonable use is OK. We often don't want to say where the limit is because we really don't know where it is ourselves at any given time. This is particularly significant with regard to disk space. Typically we run with several Gigs free on all our machines, so even if you normally used only 50 bytes, you could probably dump 5 Gigs on us without warning without us getting too upset. Note that we don't guarantee that we have 5 Gigs for you use at your whim either. And we certainly don't guarantee it will get backed up. So if you need room for a Terabyte, you need to talk to us first. You need to explain what you are trying to do and give us time to adapt, or quote you a price for the guaranteed service you need.

Similarly, if you set up 50 POP accounts, that is fine -- so is 51 -- so is 151. We don't necessarily impose a limit. Does that mean you can irresponsibly set up 1,000,000 POP accounts with an automated script? I suppose it does, but we would terminate your account for monopolizing resources. We trust people to act responsibly. If you act irresponsibly, we don't want your business. If you have a large number of POP accounts to set up (like several hundred), you probably want to talk to us first.

On the other hand, we are fairly strict with permanent process CPU and RAM usage limits. These relate to IRC bots and were discuss in detail above. So, if you are in doubt, ask. We love questions. If you need a guarantee for a certain number of bytes, or POP accounts, or FTP accounts, or IP addresses, ask us and we will send you a written quote for an account that meets your exact needs.

We're VERY reasonable, and have never had a problem with this policy. Many of our customers come to us because we don't impose arbitrary limits. We trust you. Please don't take advantage of our trust. Share the systems with other people fairly.